johnson fitness customer service

Here are 8 tips for writing great reviews. Web12/4/2022. One thing about my husband and I is we love great customer service. *Excludes NordicTrack, WaterRower, and Inspire Fitness. For purchases made in cash refunds will be made by corporate check. Web52 people checked in here https://www.johnsonfitness.com/ (800) 964-0124 customer-service@johnsonfit.com Retail Company Photos See all Videos See all 0:36 Follow along as Falon Brianne visits her local Johnson Fitness & Wellness Store. All products returned within 8 to 14 days of possession built or in open box or out of original packaging will incur a 35% restocking fee. Been waiting 12 weeks to get it repaired. Weve created several customizable programs that allow you to pay over time, no sweat. A manager was too busy to speak with me, and said shed call me back. Were dedicated to helping you live a healthier lifestyle. WebThe Service Department at Johnson Fitness & Wellness is available for routine care, as well as for parts and repairs. The item(s) will be in box, and does not include assembly - unless clearly stated. I ordered a brand new T303 ( ORDER NUMBER 600008635) through the Horizon fitness in Canada and received a damaged one. The Arlington, TX store has been dishonest with me regarding providing information on selling or trading my elliptical. Amount to be Refunded will be processed upon Johnson Fitness receiving the product back and inspection is completed. Check your email to redeem your $25 off coupon. WebInspiring Fitness. If damaged or not as described, Just return it within 30 days after delivery. Additional exclusions may apply. WebOrdersService: Email:service@unewchic.com Working Hours:Monday to Friday, 8:00 am - 8:00 pm. We have built out our gym at our budget point with quality equipment and one day installation. This method places products on the first dry area of the recipient's property to ensure protection from the elements. Wonder how it would look in my garden. Free returns. Learn More. WebJohnson Fitness & Wellness stores offer the best selection of home exercise equipment. Check your email to redeem your $25 off coupon. We've sent a unique promo code valid for 14 days to the email address provided. WebContact Us Didn't find what you were looking for, or have questions? WebOffice Address: Donghaiwang Industrial Zone D-401, 369 Bulong Rd, Longgang, Shenzhen, Guangdong, China Our fitness consultants are friendly and professional. Name*. Do you have questions about how we can help your company? Products must include all original paperwork and manuals. Plus, when you finance your equipment you own it, its yours to enjoy forever. Subject*. That is what I get for buying this at the OKC fair. After they flamed every other less expensive brand out there. TAKE RESPONSIBILTY FOR YOUR PRODUCTS. Webcustomer-service@johnsonfit.com About Us Policies Accessibility Statement Financing Careers Corporate Wellness Program Product Maintenance & Service Web52 people checked in here https://www.johnsonfitness.com/ (800) 964-0124 customer-service@johnsonfit.com Retail Company Photos See all Videos See all 0:36 Follow along as Falon Brianne visits her local Johnson Fitness & Wellness Store. The management is impeccable and works with your needs. This service does not include set up or assembly of items or removal of packaging materials. Delivery of your item(s) to ground level front or back door, garage, or apartment building lobby. In April 2021 the upper console broke and the treadmill was unusable. WebWelcome to the Customer Portal. Standard Delivery - Free WebPlease do not buy from Johnson Fitness. WebJohnson Health Tech North America 1600 Landmark Drive Cottage Grove, WI 53527. This service does not include set up or assembly of items or removal of packaging materials. Support Center. WebGive us a call! This applies to products delivered or picked up at a store or distribution center. The APR for Purchases will apply to certain fees such as a late payment fee or if you use the card for other transactions. Bring the feel of real road cycling to your home, Like an outdoor bike with extra stability. Support. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. However they neglected to tell me they only extended my parts warranty, not labor. If youre not 100% satisfied with your machine, just contact our customer experience team for a refund. Our Brands. We will answer any questions you may have about our online sales right here. Thank you for contacting us, we'd love to hear from you. This has been my experience as I have been in a battle with them for over a year regarding a piece of equipment that has not worked correctly since day one. The APR for Purchases will apply to certain fees such as a late payment fee or if you use the card for other transactions. Order subtotal must be $250 or more for $25 coupon to be applied. translation missing: en.cart.general.close. Threshold Delivery - $149.00 Utilize our concierge callback service to avoid the wait. The Johnson Health Tech family includes multiple fitness and wellness brands that serve all major sales channels and markets around the world. They came to pick up and deliver my machine the next day. What a shame, at least take responsibility for your short comings instead of beating the bushes. Threshold Delivery - $149.00 Delivery of your item(s) to ground level front or back door, garage, or apartment building lobby. Products must include all original paperwork and manuals. Email Address*. We are committed to enhancing the total value proposition and the lowest total cost of investment with a robust warranty that will cover all of your product for the duration of the agreement. The Johnson Health Tech family includes multiple fitness and wellness brands that serve all major sales channels and markets around the world. For all my trouble, Johnson Fitness extended my warranty to April 2023. This information is accurate as of 06/12/2023 and is subject to change. All floor model, pre-built, or used products will incur a 35% restocking fee from date of possession up to 14 days.No returns on special order products. OVER 30 calls to the OKC branch and even to the North, where I was assure they would take care of this. With over 90 retail showrooms throughout the United States, we're the nation's premiere retailer for exercise equipment. shopping_cart Pre-Purchase. While the unit did not function as promised, the sales team did take ownership and offered solutions to resolve the matter, for that Im greatfull. He was so busy with the white customer who did not buy anything that he did not look at pay acknowledge us or even attempted to make eye contact!! Not valid on service or warranty work, only valid on product purchases. Request service here. Ive had other treadmills for a lot less $$ and they have been rock solid with no issues. How they stay in business is anyone's guess. USER LOGIN Save up to $1,400 on top quality Matrix cardio equipment. Home. All products returned within 8 to 14 days of possession built or in open box or out of original packaging will incur a 35% restocking fee. Products must include all original paperwork and manuals. Delivery fees are non-refundable on delivered product. No returns will be accepted on any accessories. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. Web 2023 Johnson Fitness and Wellness. Merchandise Returns will be accepted for 14 days provided the product is still in it's unopened original packaging. After posting reviews online, I got a reply indicating two options, wait for replacement parts which are in back orders or pay more than $170 for return and restocking costs(20%). Merchandise Returns will be accepted on products that are built or out of original packaging for a period of 7 days from date of possession. Customer service is pretty much non-existent. Select your delivery option in checkout. We are committed to enhancing the total value proposition and the lowest total cost of investment with a robust warranty that will cover all of your product for the duration of the agreement. close I have a 3700 Elliptical that has had a brake error since January. Delivery & Installation - $199.00 We will pay just about anything if you provide great customer service. With our wide selection, let us help you find the right billiards or game table. The monthly payment for this purchase will be the amount that will pay for the purchase in full in equal payments during the promotional (special terms) period. All amounts to be refunded will be made in the same method of payment as was made to purchase the item. Johnson Fitness & Wellness and our partners store multiple types of cookies on your device to enhance site navigation, analyze your site usage, and assist in marketing efforts. Johnson Fitness & Wellness Store is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Tel:+8613603002856 Address: Room 603, 15 Eighth Alley Huanjinshan , BanTian, Longgang District, Shenzhen, Guangdong, P.R.C Delivery of your item(s) to your selected local retail store. Achieve your fitness and wellness goals with our personalized approach and quality equipment. Delivery of your item(s) to ground level front or back door, garage, or apartment building lobby. Johnson Fitness & Wellness and our partners store multiple types of cookies on your device to enhance site navigation, analyze your site usage, and assist in marketing efforts. Special terms apply to qualifying purchases of $1999 or more charged with approved credit. Johnson Fitness & Wellness Store accepts credit cards. To contact for any pre-sale and after sale question, please leave your questions, order id from E-commerce platform and email address, we will contact you by email soon. Information provided by various external sources. I have had 3 different service people to our house 5 times in a year plus, having replaced multiple parts and numerous software updates that have never resolved the issue (mind you, the service calls started at day 1, the item we purchased for an overpriced $3K and has NEVER WORKED CORRECTLY!!). Web52 people checked in here https://www.johnsonfitness.com/ (800) 964-0124 customer-service@johnsonfit.com Retail Company Photos See all Videos See all 0:36 Follow along as Falon Brianne visits her local Johnson Fitness & Wellness Store. The monthly payment for this purchase will be the amount that will pay for the purchase in full in equal payments during the promotional (special terms) period. Webcustomer-service@johnsonfit.com About Us Policies Accessibility Statement Financing Careers Corporate Wellness Program Product Maintenance & Service Request service here. Ask a Fitness Expert by filling out the form below. For current information, call us at 1-800-431-5921. Bought a treadmill, it broke within 2 months of using it. Shenzhen Longgang COCO Park combines shopping, leisure, entertainment, catering, sports, business, education and parent-child service, aiming to bring about a new urban lifestyle. The product is clearly a lemon. Weve created several customizable programs that allow you to pay over time, no sweat. For NordicTrack purchases please see NordicTrack return policy provided by sales staff. To learn more, visit our Privacy Policy. I thought Id share this about My experience with JOHNSON FITNESSI highly suggest you avoid Johnson Fitness stores and fitness Equipment as a whole. WebInspiring Fitness. No returns will be accepted on any accessories. And initially when the technician came to inspect the first time, he did not even want to preoperly check, he just stood and looked (literally just turned on my treadmill and looked at the error message) and straight away wanted to write the receipt. *In-store exclusions may apply. Your selected retail store will contact you when your items(s) is in store, ready to be picked up. )So now, off I go to the next step in getting this resolved outside of Johnson Fitness AS I will not be stuck with this item.My simple suggestion, STAY AWAY FROM JOHNSON FITNESS!!! I knew the machine worked perfectly so I agreed to the deal. Free returns. And Johnson Fitness is only paying for parts, not labor to get it fixed, because they told me half-truths earlier this year. They refuse to take the item back and refund the money that was paid. No returns will be accepted after 14 days from date of possession. Country. They had to take apart the swinging hand rails, the back hand rails foundations, the foot pedals and foot arms. I have spend over 7000 with this company and it is a joke. LO AND BEHOLD, now, in October 2021, its broken again! I deserve a labor warranty as well as a parts warranty for all the trouble I went through earlier this year, and especially since I seem to have a treadmill that cant function longer than 3 months in a row. Request service here. © 2023 www.johnsonfitness.com. I said why don't they check out the machine at my house to make sure it is working. Discover Johnson Health Tech. Delivery of your item(s) into any room you choose and assembled by a team of professional delivery and assembly technicians. I asked for a repair for my treadmill since MARCH 2022 and up until today (AUGUST 2022), there has been no news from them. Home. Treadmills Delivery fees are non-refundable on delivered product. She never did, and now they have emailed us a survey as if they issue is closed. This method places products on the first dry area of the recipient's property to ensure protection from the elements. WebCustomer Service. Shenzhen Longgang COCO Park combines shopping, leisure, entertainment, catering, sports, business, education and parent-child service, aiming to bring about a new urban lifestyle. Assembled by technicians in your room of choice. The special terms APR will continue to apply until all qualifying purchases are paid in full. Plus, when you finance your equipment you own it, its yours to enjoy forever. Not valid on service or warranty work, only valid on product purchases. In some cases, owning a home gym can be more affordable than a gym membership. Anyone can write a Trustpilot review. Delivery of your item(s) to the curb at the end of your driveway. picked the phone, he guided me and gave me a few recommendations. Webcustomer-service@johnsonfit.com About Us Policies Accessibility Statement Financing Careers Corporate Wellness Program Product Maintenance & Service Offer expires 12/31/2023. WebJohnson Health Tech North America 1600 Landmark Drive Cottage Grove, WI 53527. In-Store (In-Box) Pickup - Free For current information, call us at 1-800-431-5921. In-Room Delivery All Rights Reserved. Country. The special terms APR will continue to apply until all qualifying purchases are paid in full. Monday to Friday from 09:00 to 21:00 UTC +2. Order subtotal must be $250 or more for $25 coupon to be applied. Choose from 6, 12, 24 or 36 month options (with approved credit) to make your monthly payments fit your budget. White Glove Delivery & Assembly He said that these are just delivery guys and if the machine is not working they would not even take it from my house. We use dedicated people and clever technology to safeguard our platform. I have made myself sick over this and they should be ashamed. Utilize our concierge callback service to avoid the wait. I am Very disgusted and disappointed. View customer reviews of Johnson Fitness and Wellness. Delivery is performed during business hours, 9 a.m. - 5 p.m. Monday-Friday. ITS BEEN OVER A YEAR BECAUSE YOU HAVE YET TO FIX THE MULTIPLE RECURRING PROBLEMS!! In-Store (In-Box) Pickup - Free This method is not available for accessories - see accessory shipping below. Merchandise Returns will be accepted on products that are built or out of original packaging from day 8 to 14 of possession. Today I called and asked to speak to a manager. In some cases, owning a home gym can be more affordable than a gym membership. In-Store (In-Box) Pickup - Free The Wells Fargo Home Furnishings credit card is issued by Wells Fargo Bank, N.A. They do not answer you messages, so don't leave them and the people that work there just lie through their teeth. Webcustomer-service@johnsonfit.com About Us Policies Accessibility Statement Financing Careers Corporate Wellness Program Product Maintenance & Service Email Address*. WebWe will answer any questions you may have about our online sales right here. Additional exclusions may apply. SALES AND TECH SUPPORT For Your Business: Ph: 608.839.8686 Toll-free: 866.693.4863 Online Tech Support / For Your Home: Toll-free: 888.993.3199 Johnson Fitness & Wellness and our partners store multiple types of cookies on your device to enhance site navigation, analyze your site usage, and assist in marketing efforts. WebWelcome to the Customer Portal. Products must include all original paperwork and manuals. All products returned within 8 to 14 days of possession built or in open box or out of original packaging will incur a 35% restocking fee. Treadmills Verification can help ensure real people write reviews about real companies. RUN AWAY FROM THIS COMPANY, most worthless people i have ever seen. Contact No.*. Buyer Beware of this company. Covers more than 90 countries and regions worldwide, We provide 2years factory warranty for all of our products. Special terms apply to qualifying purchases of $1999 or more charged with approved credit. Webon fitness and massage accessories . To learn more, visit our Privacy Policy. Send us an email and well get in touch shortly. Country. Contact Us arrow_forward. Name*. Home. This applies to products delivered or picked up at a store or distribution center. View customer reviews of Johnson Fitness and Wellness. Rid everyday stress, improve muscle recovery and fatigue. Support Center. I mean $3k for a product that does not come on correctly (you have to switch it off and reboot every time), locks up while using, monitors do not work, multiple inconveniences during COVID with service persons and now the motor does not run even though we start the program. Webon fitness and massage accessories . WebOffice Address: Donghaiwang Industrial Zone D-401, 369 Bulong Rd, Longgang, Shenzhen, Guangdong, China The Wells Fargo Home Furnishings credit card is issued by Wells Fargo Bank, N.A. WebContact Us Didn't find what you were looking for, or have questions? Below is the equipment that is worth nothing and was in good working order when they came to pick it up. Home Fitness. Products must include all original paperwork and manuals. The special terms APR will continue to apply until all qualifying purchases are paid in full. Count on us for high-quality fitness equipment, a guided wellness exp 2023 Trustpilot, Inc. All rights reserved. Tel:+8613603002856 Address: Room 603, 15 Eighth Alley Huanjinshan , BanTian, Longgang District, Shenzhen, Guangdong, P.R.C Message. © 2023 www.johnsonfitness.com. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Companies can ask for reviews via automatic invitations. This method is not available for accessories - see accessory shipping below. I was also shocked to see other bad reviews as I thought only me facing it with this stupid company. All Rights Reserved. Johnson Fitnesss customer service and team itself are terrible. Check your email to redeem your $25 off coupon. Threshold Delivery - $149.00

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