After 10 days, however, there was still no tracking number nor estimated delivery date. The next dayguess who finally reaches out with a non-automatic email.Homesquare. Searching for deals and discounts? I will not be ordering nothing else from them ever again. 1 of 2 boxes finally arrived but FedEx couldn't find 2 of 2 box. I have just finished speaking with Brandy at Prepac. Anyone can write a Trustpilot review. I did not want refund just wanted the correct color ordered. Welcome to HomeSquare! Just call your credit card company to chargeback and harm their rating with their payment merchant accounts. 2023 Trustpilot, Inc. All rights reserved. Your mileage may vary of course, depending on the age of the home, weather, and other factors. They do not answer their customer service line, they do no answer their emails and their online form for replacement parts does not work. Never ever order online from this company. I cursed them time will tell. Having never heard of them, I did a little research. Over 4 weeks I am dealing with the seller, but they just keep sending me an automated response. HomeSquare has a delivery service as well as a customer service department. Not very good customer service. Think about the negative impact it will have on your future and run! 3.2(147) Homesquare is the fastest growing online furniture retailer. Check the, No. 1 review US Nov 20, 2020 I ordered thru Walmart I ordered thru Walmart. It goes against our guidelines to offer incentives for reviews. Will never use Google Shopping or Home Square again. I have sent e-mails but have not received any response. Well then I received a message from Metropolitan Warehouse that it would be 10/16. Are you thinking about transferring to another energy provider? Customer Reviews are not used in the calculation of BBB Rating. Shop now at HomeSquare along with our surprising offers. We are extremely pleased with Home Square. HomeSquare has a delivery service as well as a customer service department. Orders a sofa table from them that was much cheaper than what was offered in storesbuyer bewareall that glitters isnt gold. Feb 22, 2021 by DaisyDuck I would like to give a review about the customer service of homesquare. Needless to say, I will not be ordering from here again. He worked hard, was cordial and did a great job. They did work on my mothers house in New Rochelle and Id give the repairman 5 stars. Home Square also had a good price. They literally said in writing that I canceled the return and demanded a replacement which is why the furniture was never picked up, then this person said to me.. and I quote "We are back where we started because of you!" And because it was so poorly packaged, the table, itself has gouges in it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I cancelled my order at their website when I see my order stating items discontinued. I have never seen such a meticulous, professional group! I am asked to send photos.I send a ton. The sale section is where youll find some of the best deals on home goods and furniture at HomeSquare. We use dedicated people and clever technology to safeguard our platform. After several days I wanted to get a delivery estimate only to find out that one wasn't available for my order. But the. They are not responding. Then at end of day I received a nondescript email from customer service saying unfortunately the item had already shipped and they would refund my money once the order is rerouted. The first two were identical, the second two now showed an additional item that I DID NOT order. !I ordered a headboard. Ive been trying to reach you guys but cant get any response. There, youll find that the free shipping has already been applied. they dont send you any update on your order and the worse is they write in they website "48 hours shipping" and i waiting almost 12 days to my order - in usp update its says "in transit" for 12 days already! The remaining parts of the box are gone, the rain and the snow saw to that. Glad I read the reviews. The weirdest thing was they don't know who wrote massage for them for example when they write back they say as you said something you didn't write or contact them I call only Walmart Canada until they said as you said it is very upsetting by being connected with this kind of sellers by Walmart Canada before this situation I love Walmart Canada but now I don't trust the any more. I called a week later to check on the process of my refund and was told that the refund had been cancelled I then contacted Homesquare via email and was informed to submit a copy of the return receipt with the ***** tracking number on it I emailed a copy to homesquare and was then informed by them that there was no movement of the merchandise I contacted ***** and was informed that they don't have that tracking number in there system Homesquare informed me that they could not proceed with my refund of$70. I was given an order confirmation, a shipped date and a UPS tracking number. Tried day after day to contact customer service to no avail. Hello I ordered my king panel bed weeks ago and my delivery date was Monday December the 16th. Been stuck with a broken coffee table for over a month that was supposed to be a mother's day gift. 2023 Trustpilot, Inc. All rights reserved. It turns out that the manufacturer had discontinued this item but they couldn't be bothered to tell me this, even after going through their customer support procedure of sending an email and hoping someone responds. Normal insurance companies don Finding the love of your life online, is that possible? If a problem arises, they do not care. Dont buy from here. To save more, follow on their Facebook, Instagram, and Twitter pages. He stained and repaired my deck, the railings and stairs. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I never received my refund totaling $248.00. Tony was efficient and careful. Home delivery is available in PA and NJ. I am beyond frustrated at this point!!! Please leave your own HomeSquare review, so other people will know what to expect from this homeware supplier. Shop for Homesquare at Walmart.ca. Never buy from this company. And if it all works out, I'll ultimately be glad I made the purchase. HomeSquare is rated 4.6 out of 5 based on approximately 120 reviews from around the Web. Luis Pillco from Homesquare arrived at the appointed time and quickly got down to work. The five-floor HomeSquare boasts over 90 stores featuring an exceptional selection of world-class home furnishing brands including interior design services, furnishings, household items, kitchen wares, bathroom supplies, lighting and light fixtures, bedding, and children's household goods, allowing customers to create a stylish and comfortable h. They provided a fair quote for our jobs. If I ever do receive the product I'm not sure it will even be good. It is with pleasure that my wife and I highly recommend HomeSquare contractors. Terrible customer service. This company is TERRIBLEI bought a leather office chair that looked great, was pretty comfortable and I was happy with it until the base broke and the chair became wobbly after less than 6 months of use.I call the company, who tells me that due to their 30-day return policy, I'd have to contact the chair manufacturer to get it replaced or repaired.So I call the manufacturer (ACME) who tells me no kidding that they don't service their products that were bought through HomeSquare. BBB Business Profiles generally cover a three-year reporting period. Bestsellers. With tailored solutions for a. More days go by, I call again and finally, I get someone willing to make a decision on my behalf! Night clubs Home Square is one of the fastest growing online furniture retailers in North America. I finally got through by saying I wanted to order something since the option to help me with a pending order only led to email which they ignored. Im still out $262.43 for a mirror I never received. The only option for residential purchases is email. I contacted them on Feb. 15, 2019 and the 30 day was Feb. 13, 2019. Do not, repeat DO NOT! Prices vary, but youll often find deals up to 80% off regular price. Everything looks great! Some years it will be less and some more. They didnt once offer to send me specs or a link to purchase a replacement part. I ordered a desk that was defective. If this works out, I'll be fine -- and, I purchased from this site knowing the reviews were mixed. There are plenty of other vendors on Houzz that I am sure have much better customer service, and I am happy to give them a try. And for those of you still waiting on refunds, don't bother with that route. Please leave your own HomeSquare review, so other people will know what to expect from this homeware supplier. I just want my money back plus the customer service is the worst. Skip to main; . The work he did was seamless. HomesquareThis company is incredibly problematic. Do not do not order from home square rip off.made a order on line they sent a email saying I will receive it 11/8/2021or11/9/2021 I call to see why I haven't received it they could not explain. Can get a hold of anybody about an a order I placed 3 weeks ago! The Ultimate Guide to Online Shopping: How to Find the Bes.. Finding the Best Children's Clothing Brands for Online Sho.. Sent me broken furniture. So I spoke with Homesquare who connected me on a 3 way call with the delivery company. Mike Mansour did an amazing job repairing our drywall. I called back and tried to at least speak to someone in sales. Customer thank you for reading my message.God bless you all. I will call them for my next project. This is a fraud. They had me explain the situation, send pics like 10 times because there was no response and so they would say that they didn't receive them. International Association of Better Business Bureaus. From start to finish, Homesquare was a pleasure to deal with. iI had recently ordered a Pemberly Row Kitchen Island with Spice Rack in Gray Oak and it wasn't long to receive item went together fine no problems. Home Square Engineered Wood 4pc Set of Chest Dresser and 2 Nightstands in Black. Ordered outdoor furniture on 6/13 and had to follow up with them via email to see status (no customer support hotline) even though it said product shipped. Was sent the wrong item and the top board was broken on one end. This took a week, finally I get an email saying to donate the item at a salvation army in their name and send proof to themI'm all for paying respect and donating but think it is wrong I have to take time to do them a favor for their incompetent mess up. All he saiid was to send an email for this request. (If I could give zero stars I would.) Customers Service is very unprofessional! Scam won't email u back I'm calling my bank to refund they aren't worth my time after months of back and forth they now won't answer any emails. Homesquare is a total rip off. Great job with scheduling and the team that came to do the work was courteous and easy to work with. Read customer reviews about their beds, desks, office chairs, sofas & home decor. Get to know the best shop place your (online) order. BBB reports on known marketplace practices. My main question still was not answered, so I will have to try to c if I have recourse thru my bank bc I refuse to pay them a couple of hundreds of dollars for shipping that didnt occur and dont know if it was ever going to occur. Cymax store Inc does not have any emphatic after they received your money for there trash item. This is a great sofa set. And they thoroughly cleaned up everything before they left. $177.51 List price: $339.00 48% off. He replaced the shelves in two rooms I would recommend tony for any job. The company is almost impossible to contact by phone. During all these years, the professionalism and courtesy go hand with quality and success. "So I replied that it was pretty short-sighted of them to treat a customer with such disregard, and they replied again with ACME's phone number, telling me to contact them directly.So clearly, whoever replied to that message didn't even see the previous thread.This company is a complete joke and they deserve to go out of business. I havent received any updates at all for my king panel bed frame. The Homesquare headquarters is located in Burnaby, BC, Canada and sell to customers in the United States and Canada. We promptly unloaded the furniture and immediately noticed . We are committed do achieve high quality standars before we deliver to our values customers. Doors STAY AWAY! When you call that number you are told to email them. A leading-edge research firm focused on digital transformation. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada. Unfortunately I checked them out with Google reviews where they have a 4.6 star rating as compared to Trust Pilot which has them at a 1.5 star review. Companies can ask for reviews via automatic invitations. AcceptanceNOW - 888-672-2411 . Order Tracking: Yes - More details. The chair(s) I purchased had top stitching and the top stitching came apart where they nailed in the brass tack. Arrived on time, was polite and professional and left the place spotless. Losing weight is always a challenge. They had no problem taking my money. Received vanity with broken quartz top. I thought maybe I'd sign in to my Home Square account and check to see if I could get to the bottom of this mistake, but my password did not work. I have sent several other emails and have not received a response. I was using it for my coffee marker three days later i noticed the counter top had bumps on it from a couple of water drops this shouldn't have happened this top should be made with a surface that repels water not made with raping paper well homesquare doesn't want to stand by there product told me to contact Walmart this is what they said Sorry for the issues you are having with your order. Pretty sure I never got a receipt email and so no order number, called to return a product and couldn't even speak to a human being. But how will you know what kind of shop HomeSquare is? Here are 8 tips for writing great reviews. Worst company ever. My tears is not stay out there. If only I could give this company ZERO stars. on weekends and U.S. holidays. Saying they will send the manufacturer a email you can't check the status it will say you don't have a account. If you spend money on eating and drinking, of course youll want to invest that money in the right food and drinks. They provide the best design and quality furniture for your home to look more amazing. A very good experience with HomeSquare. Would still not order thru them bc it was a very stressful process. Worst experience ever. Their goal is to deliver the very best value you can find in handmade, hardwood furniture through an honest experience. I wanted to ask him a few more questions, he didnt give me a chance to ask but hung up my phone. I do not recommend using this company. No, Homesquare does not offer free returns & exchanges. HomeSquare Furniture is committed to delivering quality products from Amish furniture makers. Zero stars is more deserving. Assembled or Partially Assembled Furniture. Their literature says 7-10 days to get a refund. I placed my order over the phone, spoke with 2 different ppl, couldnt have been nicer. Not sure if this is a scam or not. Read independent reviews, consumer experiences, feedback and complaints right here! They have no phone numbers to talk directly to a customer service representative, so you have to email them. That's why I gave two stars. Weve seen shoppers get 25% off all BRIKA home furniture when this coupon code was available. I then asked he to have them call me instead and her response was, "I'm not a boss, I don't tell people what to do." It is very poor quality it is unstable I want to get return this item. I've sent pictures and the item number to them. If youd like to refresh your home decor without emptying your wallet, a HomeSquare coupon code can help. But the annoyance alone is worth the removal of the other three stars. I immediately call Houzz, they wonder why it was not picked up by freight and tell me they will tell the seller to re-schedule using a freight pickup. BUYERS DONT PURCHASE from them. I still have not gotten my money back.331.99$ plus tax I have not received back at this point.At this point I'm considering sueing them for what they have put me through. This year Jose did a great job and noted some damage to my chimney which he repaired. Contacted Homesquare who gave me another tracking # which FedEx said they found it and refused to deliver because it was damaged. HomeSquare takes that problem away. They post HomeSquare promo codes often. They keep stating it's past their return allowable time. Sent incorrect color of chair. I received an email with an order number and tracking but it errors out all the time. They put me on hold to transfer me to customer service which is a farce since they don't seem to have ANY customer service. !same on you guys!! Absolutely unacceptable! Walmart reimbursed me for the tax BUT THEY ALSO REFUSED TO PICK UP THE 1ST BOX!! They told me that they were delayed by problems with a delivery earlier in the day, but that they would be on their way. They refunded me, I then asked for instructions on returning the item. I asked for the status and they suggested I either return the cabinet after taking it apart, repackaging (they actually wrote retain your original packaging) and mailing back for a replacement (which could also be missing parts) or get 15% ($22.80). This field is for validation purposes and should be left unchanged. Purchase from them again? You can explore representative pricing for our Essentials Maintenance Plan. Offering a wide selection of dcor and furnishings that cater to businesses of all sizes and industry types. Do not. Item was delivered damaged and broken NOT WORTH THE HASSLEWish I had seen the poor reviews here before buying. They obviously keep using the same pathetic company, as I saw their name in an earlier post. Because I paid for the ugly chair $356 and some cent's. Every time I contact customer service, they tell me to be patient as they are trying to contact the manufacturer of the furniture. No response from the company at all!! Here, at US-Reviews, you can find that out by reading reviews that real customers wrote about HomeSquare. Go to the HomeSquare website now. Do not buy from Homesquare! DO NOT BUY FROM THIS COMPANY. There was no consideration or concession offered by Brandy at Prepac to replace the missing package - only her story of "I am expected to wait" until UPS has admitted the "Lost Package" cannot be located.I do not have the time to wait for issues that Prepac has the shipper they chose - I will wait 24 hours then dispute the charges on my credit card and return this order to you.Please forward your return shipping labels by 2:pm EST on 7/30/2021.Sincerely,Brad Leedham________________________________________________Email from Home Square - 12 DAYS LATER:HomeSquare - Inquiries inquiries.homesquare - at - cymax.comHelloHope this message finds you well.Upon review of your order we see you had received 2 out of 3 of your cartons. HomeSquare is rated 4.6 out of 5 based on approximately 120 reviews from around the Do not buy from Homesquare! Do you think that losing weight can only be done by hard work (and running!) When you call, you WILL NOT be able to speak to a person. So again here I am trying to get in contact with them and no one is answering my emails. I am so pleased. Do you have questions about about furniture? Based on our last check on March 2, 2022, Homesquare was not allowing modification & cancellation policies. First of all you cant speak to someone in the phone unless you are ordering. You can use Affirm to split your purchase into smaller and more manageable payments. Please contact Walmart directly they can help you file a return through their system,or initiate the return process through your Walmart account.IT IS SAD WHEN COMPANY DOESN"T STAND BEHIND THERE PRODUCT. Either way, it needs to be corrected, but is impossible to get a hold of any customer service! 2023 Trustpilot, Inc. All rights reserved. Our Services Handyman Services Gutter Cleaning FlexPlan Rental Property Maintenance Home Remodeling & Renovation Window Installation and Replacement HomeAssist Electrical Services Generators & Energy Storage Systems Essentials Maintenance Plan After placing an order with Houzz for a rattan wicker outdoor sectional set, The item arrived via freight. They promptly offered to pick it up but I ask for compensation to have it repaired. Ordered item, came with no manual and no hardware to put it together. Homesquare's website literally reads, "Our Customer Service Representatives are available at their 1-888 number from 8 am to 4 pm PST Monday through Friday." Customer needs to pay for the return shipping even though product doesnt meet the requirements. I got the best price by far on these chairs with free delivery and everything went exactly as they told me. My payment processed immediately, but furniture has not shipped. So I clicked Forgot Password and was sent an email to reset it. Or is a pub still the best place to meet someone? See attached pictures. Homesquare. Plaza Home Interiors is a company born in 2000s. I cannot get a status update on an order I placed. Everything looks great! Well guide you through the process. With more than 75,000 store keeping units, HomeSquare has a match for each budget and taste. the best it has ever looked thanks to the meticulous thorough work of all your craftsmen! When we emailed them to have this DAMAGED table sent back and replaced, there was no response. iPhone 909. Time to leave for your holiday destination; to the sun, winter sport, active holiday or a long trip to Asia or South America.
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