We do not sell, rent, or trade consumer information to third parties, other than as described below, and never without your consent. The "help" section of the toolbar on most browsers will inform you on how to prevent your browser from accepting new cookies, how to have the browser notify you upon the receipt of a new cookie, or how to disable the use of cookies completely. Staff. Our dealership may partner with select retailers and other companies at various times to provide expanded services to our site visitors. I was running out vehicles to borrow. If you ever need anything else from us, please feel free to give us a call or stop by. As a matter of policy, BBB does not endorse any product, service or business. Some browsers incorporate a "Do Not Track" (DNT) feature that, when turned on, signals to websites and online services that you do not want to be tracked. We also understand as your dealer we should be able to provide this information to you. Any information you provide to us (i.e. We collect and maintain the personal information of our consumers for our use and our subsidiaries. Here at Crippen Buick GMC Mazda Volvo, it is our mission to be the automotive home of drivers in the Lansing, MI area. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Make the most of your shopping experience by creating an account. I called Crippen and spoke with ***************************** and questioned why the battery was completely dead 2 days after undergoing a "deep charge" and ******* said that I had been informed that the broken hood latch would drain the battery since it was an electrical part. Down payment required at signing, if applicable. Use the CARFAX search as one important tool, along with a vehicle inspection and test drive, to make a better decision about your next used car. Subscribers or site visitors will never receive unsolicited e-mail messages from agents working on our behalf. When looking closely at the lineup, auto consumers have multiple options, including crossovers, luxury SUVs, and pickup trucks. I purchased a 2015 GMC Serria 2500HD pickup from Crippen GMC in December of ************************************************ the garage to get ready for a trip to ******* with an arrival of February 1. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Plus windshield replacement and camera calibration were excellent. Cookies are small files placed on your hard drive that assist us in providing you with a customized browsing experience. Price was unbelievable for a tire rotation and oil change. To help you find the right model, our team is proud to offer a large selection of both new and used cars, trucks, and SUVs. None of these parts were on back order and just needed to be shipped, other than front tow hooks. Certified cars are manufacturer warrantied and typically By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. In fact, the only parts that were on back order for the duration of the whole repair were said front red tow hooks. Salesman was knowledgeable Overall is was a good experience. Service took less than hour. MI Other than as set forth in this Privacy Policy, you will be notified when any personally-identifiable information about you may be shared with third parties, and you will be given the opportunity to decline to share that information. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Some browsers incorporate a "Do Not Track" (DNT) feature that, when turned on, signals to websites and online services that you do not want to be tracked. Staff were cordial, from the initial call for service, speaking with the advisor and pickup. By this time I had no choice but to just purchase a used vehicle. 8300 W. Saginaw Read our privacy policy. Would you like us to send you price alerts? Our Web sites may make chat rooms, forums, message boards, and/or news groups available to its users at various times. Other than as set forth in this Privacy Policy, you will be notified when any personally-identifiable information about you may be shared with third parties, and you will be given the opportunity to decline to share that information. See all 163 vehicles from this dealership. Directions BBB reports on known marketplace practices. My twenty day quote turned into five plus months and was never repaired correctly. Both Buick and GMC are high-quality brands that make vehicles that you can rely on. Now I know, I won't go anywhere else. You can: Would you like us to send you price alerts? He also did an excellent job of keeping us updated throughout the process, since our car was in transit when we first met with him. You may opt out of receiving future communications at any time (see opt-out Procedures below). Our dealership understands the importance of your privacy. Make the most of your shopping experience by creating an account. Crippen Auto Mall Is this Your Business? Consent is not required to purchase goods/services. Spag, we are very happy we could provide you with a positive experience! Any such information will be maintained by us in accordance with the standards set forth in this privacy policy along with other personal information you've provided. In the event that our dealership sells or transfers a particular portion of its business assets, consumer information may be one of the business assets transferred as part of the transaction. International Association of Better Business Bureaus. Contact the dealership with Would you like us to send you price alerts? Excludes residents of PA. Must finance with GM Financial. CARFAX does not have the complete history of every vehicle. Our dealership is not responsible for the privacy practices or the content of such Web sites. Recently took it in as my vehicle was running loud and given a very expensive estimate to fix my exhaust system .. was told several components should be replaced. This vehicle should have never left the lot with the braking system as it was. Pre-Owned Mazda Specials. Excellent Appointment was right on time. Our dealership takes your privacy seriously and is committed to safeguarding your privacy online. Timothy, we are very happy to have provided you with such a positive experience! Executive Management. But we also understand if there is one thing more valuable than money, its your time. As part of such a relationship, we may share with these companies the use of certain interactive Web site functions (i.e. Because we do gather certain types of information from visitors to our sites, we have developed a privacy statement to help you understand the terms and conditions surrounding the collection and use of that information. Took my vehicle for two "second" opinions" .. both mechanics found only 1 item to be replaced (the same part I might add) for a cost of $150. Our dealership may disclose specific personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect the users of our Web sites, the sites themselves, or the public. (517) 627-8411 Examples include administering e-mail services and running special promotions. Took my 2019 GMC Terrain in for an oil change. We look forward to your next visit! and any applicable fees. Allow our staff to demonstrate our commitment to excellence. Major safety issue. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. Do you have questions or comments for us? Looking to have this car delivered to your home? This was my 2nd visit, and now I'm secure in trusting my car with Crippen service. We look forward to your next visit! About 30 days go by and the vehicle repairs were not finished nor, did I have a loaner car yet. 8300 W. Saginaw Lansing, MI 48917, 8300 W. Saginaw Lansing, MI 48917. I was told this by body shop management during my weekly visits and kept track of progress. I want able to see this truck before it was sold. Everything was done in a timely manner. We had a great experience with our recent purchase of a 2023 Buick Encore GX at Crippen. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any site you visit via a link from one of our Web sites. In addition, we gather certain navigational information about where you go on our Web sites. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Any information you provide to us (i.e. Hi, we are very happy to have provided you with such a positive experience! This dealership offers Our customer service representatives will be happy to assist you in any way. Down payment required at signing, if applicable. Anytime you visit our Web site, we may gather certain non-personally identifiable information regarding the means you use to access our site. This statement discloses the types of information we gather, how it is used, and how you can gain access to and edit any data that we've collected about you at any time. Want to share your experience with this dealership? (517) 627-8411, 8300 W Saginaw Highway Lansing The frame actually shipped from a location in Michigan. when you enroll in one of our E-Mail Reminder Services, request information, or use any of the other interactive portions of our Web sites, is securely maintained on our Web server and internal systems. , Loved the Service I received. Buick and GMC continue to produce exceptional trucks and SUVs that meet the needs of Lansing drivers. Our dealership will not share any information you've provided to us with anyone without your consent other than to provide the service you've requested. Based on CARFAX Service History, Crippen Buick GMC Mazda Volvo specializes in these services, in addition to many others. I was also promised a loaner vehicle by the end of the week "no later than a week" when I dropped it off early August (8th or sooner I believe). We're always happy to help! Prompt, courteous service. the E-Mail Reminder Service). (866) 683-0598 They said the warranty insurance I had purchased would cover most of the repair. Because there is not yet an accepted standard for how to respond to a DNT signal, we do not currently respond to DNT signals on this website or on websites where we provide advertisements, content, or other services. Excludes residents of PA. Must finance with GM Financial. I drove the car with the broken hood latch for 1 week and never had any issues with the battery. Subscribers to our e-mail services (or any other feature/service found on our Web site) will not receive unsolicited e-mail messages from us. How BBB Processes Complaints and Reviews. Finance charges accrue from date of financing. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. See dealer for feature availability. Please provide your email address to begin receiving price alerts at home, at work, and on your phone! Still, you will want to do your part by keeping up on maintenance and repairs. Browse for a new Buick or GMC in Lansing at Crippen Buick GMC where you will find the Buick Encore GX, Buick Envision, Buick Enclave, GMC Acadia or GMC Sierra 1500. . Service: We invite you to view our diverse inventory of new and used cars to find your match today. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! I have attempted a couple times to contact you to discuss this survey and unfortunately have not heard back. I knew it was only an estimate and that It could change if other damage was found when starting the repair. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Allow our staff to demonstrate our commitment to excellence. I Didnt have a car for over a month and they didnt have any loaner vehicles available. This information may include the type and version of your browser, your service provider, your IP address and any search engine you may have used to locate the site. At Crippen Buick GMC Mazda Volvo, our highly qualified technicians are here to provide exceptional service in a timely manner. Information provided by site visitors through the use of such interactive functions may be available to both our dealership and our partners. Our dealership will take reasonable physical, electronic and managerial measures to safeguard and secure any information you provide to us (e.g. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties. What's more, our auto parts team would be happy to get you whatever you need to keep your Volvo, Buick, Mazda, GMC vehicle on the road for many miles to come. Tuesday 8:30 am - 6:00 pm. He explained the problem and how it was repaired. Finance charges accrue from date of financing. Length of contract limited. All of our Consultants are efficient and knowledgeable. Our dealership collects information online primarily to provide our visitors with a more relevant experience on our sites. (517) 680-4433 To help us better understand and respond to your needs and interests, we may in the future receive information about you from other sources. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Owner Center OnStar Buick OnStar GMC . We're always happy to help! 8300 W SAGINAW HWY Take care! When doing so, we will make every reasonable effort to avoid excessive or irrelevant collection of data. I contacted the dealer who was of no help at all. Explained everything to me. MI We use this information to help diagnose problems with our server, administer the Web site, and compile broad statistical data. Thank You Brandon Stroven Crippen Service Manager. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Includes reviews of Subscribers to our e-mail services (or any other feature/service found on our Web site) will not receive unsolicited e-mail messages from us. The salesperson (Scott Kemp) was very professional, courteous and knowledgeable. Very professional. A video walkaround of this car may be available Owner Center OnStar Buick OnStar GMC My GMC Rewards Our dealership may use a browser feature known as a "cookie." After turning the car off and restarting the car it still would not start. Take new retail delivery by 7/31/23. Make the most of your shopping experience by creating an account. Our dealership respects the privacy of individuals who visit our Web sites, send us e-mail, or participate in features/services we offer online. On the way to ********* noticed there was something wrong with the left front brake and I assumed it was a caliper issue . This information enables us to determine which areas of the Web sites are most frequently visited and helps us to tailor the sites to the needs and interests of our online visitors. Service 72 Used Vehicles for Sale at Crippen Buick GMC Mazda Volvo Every car comes with a FREE CARFAX Report Filter 1 - 12 of 72 results GMC Certified Pre-Owned 2021 GMC Acadia AT4 $36,461 | 17,131 miles great value $2,969 below CARFAX Value No Accident or Damage Reported Personal Use CARFAX 1-Owner 4 Service History Records 2015 Chrysler 200 C A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Well guide you through the process. Allow our staff to demonstrate our commitment to excellence. Directions I brought my car in because my low voltage light and my hood light was on in my car. Because there is not yet an accepted standard for how to respond to a DNT signal, we do not currently respond to DNT signals on this website or on websites where we provide advertisements, content, or other services. MI You will have a great time finding a new or used vehicle that matches your style at Crippen Buick GMC. Our sites allow users to opt-out of receiving such communications at the point where personal information is requested, or through other means as identified. The "help" section of the toolbar on most browsers will inform you on how to prevent your browser from accepting new cookies, how to have the browser notify you upon the receipt of a new cookie, or how to disable the use of cookies completely. Some features shown may have limited, late or no availability. Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more! We sincerely value your business and look forward to your next visit! As our Web sites have been designed to take advantage of the use of cookies. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We do not sell, rent, or trade consumer information to third parties, other than as described below, and never without your consent. Deferred monthly payments for 90 days. Our sites allow users to opt-out of receiving such communications at the point where personal information is requested, or through other means as identified. 3. BBB Business Profiles may not be reproduced for sales or promotional purposes. Some customers may not qualify. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties. The personal data record created through your registration with our Web site can only be accessed with the unique password associated with that record. Keith, we are very happy to have provided you with such a positive experience! 2. Sales Consultant (Former Employee) - 8300 W Saginaw Hwy - October 14, 2021. Subscribers or site visitors will never receive unsolicited e-mail messages from agents working on our behalf. Some browsers incorporate a "Do Not Track" (DNT) feature that, when turned on, signals to websites and online services that you do not want to be tracked. At Crippen Buick GMC Mazda Volvo its about transparency and time. Overall it's a pretty low pressure environment to work for. The "help" section of the toolbar on most browsers will inform you on how to prevent your browser from accepting new cookies, how to have the browser notify you upon the receipt of a new cookie, or how to disable the use of cookies completely. Please provide your email address to begin receiving price alerts at home, at work, and on your phone! When doing so, we will make every reasonable effort to avoid excessive or irrelevant collection of data. 1. Whether through email, phone or in person, we're here to help you get the customer service you deserve. Directions Please let us know if there is anything else we can do for you; we are more than happy to help! Crippen Buick GMC Mazda Volvo is also by your side whenever you need any car service and repair work done in Lansing. The personal data record created through your registration with our Web site can only be accessed with the unique password associated with that record. BBB is here to help. Our dealership may disclose specific personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect the users of our Web sites, the sites themselves, or the public. Some customers may not qualify. 1. We use this information to help diagnose problems with our server, administer the Web site, and compile broad statistical data. 8300 W SAGINAW HWY 8300 W SAGINAW HWY LANSING, MI 48917, 8300 W SAGINAW HWY 8300 W SAGINAW HWY LANSING, MI 48917. Third parties may collect personally identifiable information about your online activities over time and across different websites when you use this website. , I particularly want to recognize Ian Gapp for his excellent handling of all aspects of our totally successful car purchasing experience. Our dealership takes your privacy seriously and is committed to safeguarding your privacy online. Sales Sales Consultant $57,913 per year Service Advisor $1,006 per week I was patient and understanding for about the first four months of waiting. Not available with lease and some other offers. Either way, we are here to help you give your vehicle the care that will keep it running smoothly. from DealerRater. Fixed it same day. Well guide you through the process. So I was basically lied to by ******* who tried to put the blame on me. Our dealership may partner with select retailers and other companies at various times to provide expanded services to our site visitors. Not available with lease and some other offers. See dealer for feature availability. Visit us at: 8300 W. Saginaw Lansing, MI 48917. Our dealership may partner with select retailers and other companies at various times to provide expanded services to our site visitors. 8300 W SAGINAW HWY We use this information to help diagnose problems with our server, administer the Web site, and compile broad statistical data. You may always opt-out of receiving future communications from our dealership. The service rep was very knowledgeable, and courteous. They did an in depth assessment of my car, but when I asked for the type of oil and filter used.. they would only say, "the appropriate one for your make and model." We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Wonder how much I have overspent for repairs and maintenance over the years. Some customers may not qualify. Mrs. Johnson, Thank you for completing this survey and for being a very loyal Crippen customer. I drove it there in late July of 2021 and received an estimate. CRIPPEN CARS - 17 Photos & 28 Reviews - 8300 W Saginaw, Lansing, Michigan - Car Dealers - Phone Number - Yelp Automotive Car Dealers Crippen Cars Crippen Cars 28 reviews Claimed Car Dealers, Auto Repair, Auto Parts & Supplies Closed 7:30 AM - 8:30 PM See hours Write a review Add photo Photos & videos See all 17 photos You Might Also Consider Examples include administering e-mail services and running special promotions. Directions The second option is to order genuine Buick or GMC parts from us if you prefer to roll up your sleeves and do all the work yourself. As our Web sites have been designed to take advantage of the use of cookies. Pre-Owned Volvo Specials. If you have questions concerning this Privacy Policy or the practices of these sites, you may contact us. If you have questions concerning this Privacy Policy or the practices of these sites, you may contact us. 8300 W. Saginaw Please provide your email address to begin receiving price alerts at home, at work, and on your phone! Russell, your satisfaction is important to us, so we want to sincerely thank you for choosing Crippen Buick GMC and we hope to see you again soon! You may opt out of receiving future communications at any time (see opt-out Procedures below). My issue was diagnosed and problem fixed within 2 hours!! Our sites allow users to opt-out of receiving such communications at the point where personal information is requested, or through other means as identified. 8300 W SAGINAW HWY LANSING, MI 48917. We're always happy to help! Our dealership takes your privacy seriously and is committed to safeguarding your privacy online. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Our dealership will take reasonable physical, electronic and managerial measures to safeguard and secure any information you provide to us (e.g. Happy because I had 3 different issues but all stemming from a faulty battery that was less than 2 years old they gave me a new one running perfect ever since! the E-Mail Reminder Service). Thank you again for taking the time to let us know how we did. If you are visiting our Web site from a location outside of the U.S., your connection will be through and to servers located in the U.S. Any information you provide during your visit will be processed and maintained on our Web server and other internal systems located within the U.S. Our Web sites contain links to other sites. BBB Business Profiles are subject to change at any time. Such information is gathered by us in the aggregate and will not be associated with a specific individual without that individual's consent. In addition, we gather certain navigational information about where you go on our Web sites. Our dealership specializes in selling new Buick and GMC models that come in a range of sizes and body styles. If you are visiting our Web site from a location outside of the U.S., your connection will be through and to servers located in the U.S. Any information you provide during your visit will be processed and maintained on our Web server and other internal systems located within the U.S. Our Web sites contain links to other sites. Our dealership may use a browser feature known as a "cookie." If you have any further questions, please give us a call. Cookies are small files placed on your hard drive that assist us in providing you with a customized browsing experience. Service & Parts. The dealership is straightforward, honest and efficient in its Service Department practices. They provided a loaner car for the entirety of the time they had my personal vehicle. If you have questions concerning this Privacy Policy or the practices of these sites, you may contact us. In the event that our dealership sells or transfers a particular portion of its business assets, consumer information may be one of the business assets transferred as part of the transaction. See dealer for feature availability. Our dealership is not responsible for the privacy practices or the content of such Web sites. Because we do gather certain types of information from visitors to our sites, we have developed a privacy statement to help you understand the terms and conditions surrounding the collection and use of that information. BBB is here to help. Enter your registered email address to request a password reset link. Keep up the great work! Our dealership respects the privacy of individuals who visit our Web sites, send us e-mail, or participate in features/services we offer online. Subscribers or site visitors will never receive unsolicited e-mail messages from agents working on our behalf. Lansing, MI 48917. Information provided by site visitors through the use of such interactive functions may be available to both our dealership and our partners. BBB reports on known marketplace practices. Practicality, convenience, and comfort reflect three words that perfectly describe these two brands. Subscribers to our e-mail services (or any other feature/service found on our Web site) will not receive unsolicited e-mail messages from us. For trade assistance, you must show proof of ownership and trade in a 2009 model year or newer vehicle. a video consultation. Cookies can also be utilized to help us provide you with information targeted to your interests, based upon your prior browsing on our Web sites. Accordingly, our policy regarding online privacy has been developed using the following guiding principles: Our dealership maintains a strict "no-spam" policy. As we approached month five. You also agree to our Privacy Notice. Parts: Should you configure your browser to decline their use, certain features of our Web sites may not function correctly and you may be required to renter any user IDs and passwords more frequently. Always willing to work me in with my busy schedule. Some features shown may have limited, late or no availability. If substantially all of the assets of our dealership are acquired, consumer information may be transferred as part of the acquisition. You may always opt-out of receiving future communications from our dealership. Not a bad place to work. Length of contract limited. Please don't hesitate to reach out if there's anything additional we can do for you. He never told me it could drain the battery. I was also charged to have my brakes inspected which is always free at other businesses. name, e-mail address, etc.) home delivery on some or all of its cars. We're always happy to help! There are mileage limitations, and you cannot modify your Buick or GMC. Take care! Great experience at Crippen, especially with Al Travis. Our dealership understands the importance of your privacy. The staff did a great job, I was in and out quickly. I payed 40k for this truck in December and in February I had to pay another 2k to get it safe to drive home. a virtual appointment! They did not cover the brake hose which needed to be replaced also. I know it's hard to hire and keep quality people, but some things are just not acceptable when your vehicle is supposed to be serviced. I will get my car serviced at Crippen from now own. Our dealership understands the importance of your privacy. Lansing, MI 48917. The Manufacturers Suggested Retail Price excludes tax, title, license, dealer fees and optional equipment. Found the right lease deal on the right car. data will be stored in protected databases on secured servers with restricted access).
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